More than 35 years of good, solid experience in Information Technology:
IT Service Management and Service Delivery
Strong experience with business processes in support
- Helpdesk management
- Problem management
- Change management
- Configuration management
- Service Level management
Customer Service/IT Support/Problem Solving
years experience working with end users and managers at all levels
assisting in the analysis
and solution of problems.
Systems developed (in no particular
Production Line Control
Accounting (AR, AP, GL)
Bill of Materials
Municipal Billing (Water, Sewer, Garbage)
Batch Job Management and Scheduling
Visual Basic, FORTRAN, COBOL, BASIC (many flavors), Pascal, Paradox, Delphi, XDB,
Crystal Reports, Business Objects, MSSQL, T-SQL, Oracle, PL-Sql,
HP3000, DATA GENERAL, Windows, Linux, Android
MSSQL 2000 MCDBA
Creation and delivery of training
Command and control operations
User interface utilization
No training course or software system is complete
without supporting documents
such as manuals, digrams, etc. (and PowerPoint presentations as well).
I've created dozens of these.
All software systems require a data repository, so I've designed many
Moving data between dissimilar databases and platforms is very challenging.
Software test and validation
The need for
cannot be overstated.